When you apply for and/or purchase our products or services, create an online account, or contact us with queries we’ll ask you to give us, where necessary, your generic details (i.e. name, surname, date of birth), your contact details (i.e. address, email, phone number), your financial details (i.e. bank account, payment method, credit card number), a form of identification (i.e. NIE, CIF, DNI, passport number).

Information we collect from you when you use our products and services: When you visit this website, we’ll use cookies (which are stored on your device(s). When you use Cloud Fibre services (such as our Broadband, TV, home phone lines, etc.) we collect information about your use of those services including the following:
- Call data (i.e. your telephone number, inbound / outbound caller number, time and duration of the call, your device details)
- Usage data (i.e. frequency, time, location and duration of service usage, data traffic (internet / minutes / SMS) used per month)
- Billing data (your financial details, bills and its components)
- Payment and transaction data
- Device Data (IP address, device make and manufacturer, browser information and other similar identifying information required from your devices to communicate with websites and applications on the internet)

Information collected from others: We may supplement the information that we collect from you and about your use of the services as described above, with information that we receive from third parties.
This may include:
- Data we collect from other members of your household
- Data we receive when someone refers you for our products and services
- Data from other organisations who have obtained your permission to share information about you with us